Migrating Your Phone System to the Cloud: A Step-by-Step Guide
Migrating Your Phone System to the Cloud: A Step-by-Step Guide
Moving from a legacy PBX to a cloud phone system sounds daunting, but with the right plan it can happen with zero missed calls and minimal disruption to your team.
Step 1: Audit Your Current Setup
Before anything moves, we map your existing lines, extensions, call flows and hardware so nothing gets lost in the transition.
Step 2: Choose the Right Platform
Whether it's RingCentral, 3CX, Yeastar or Microsoft Teams Phone, the right platform depends on your team size, budget and how your business operates day to day.
Step 3: Port Your Numbers
Your existing business numbers are ported across to the new system, timed carefully to avoid any gap in service.
Step 4: Run Systems in Parallel
Wherever possible, we run the new cloud system alongside the old one briefly, so your team can test call quality and features before the final cutover.
Step 5: Train Your Team
A short onboarding session ensures staff know how to use mobile apps, call routing and any new features from day one.
Step 6: Decommission the Old System
Once everyone is confident on the new platform, we retire the legacy hardware and close out any remaining contracts.
Ready to Make the Move?
PlanetComms has guided Australian businesses of every size through cloud phone system migrations. Get in touch to talk through what the process would look like for your business.
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