PlanetComms

Privacy Policy

PlanetComms Pty Ltd
ABN: 21 115 825 879
Address: 5 Celebration Drive, Bella Vista NSW 2153
Phone: 02 9894 9895
Website: www.planetcomms.com.au

Last Updated: 10 September 2026



1. Our commitment to your privacy

PlanetComms Pty Ltd ("PlanetComms", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request a quotation, purchase our products or services, use our telecommunications or technology services, or otherwise interact with PlanetComms.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"), where those laws apply to us.

2. What personal information do we collect?

Depending on how you interact with us, we may collect and hold information including:

• your name;
• business name and position;
• postal and business addresses;
• email addresses;
• telephone and mobile numbers;
• information required to provide telecommunications, internet, cloud, IT, cybersecurity and related services;
• account and billing information;
• information relating to products and services purchased or requested;
• service, support and fault information;
• correspondence and communications with you;
• information contained in enquiries, quotations, orders and service requests;
• information required to verify your identity or authority to act on behalf of a business;
• website usage information, including IP address, browser type, device information and website activity;
• marketing preferences and information about your interactions with our marketing communications; and
• any other information you voluntarily provide to us.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.

3. How do we collect personal information?

We may collect personal information directly from you when you:

• contact us by telephone, email or other communication method;
• submit an enquiry or contact form through our website;
• request a quotation or proposal;
• purchase or subscribe to our products or services;
• become a customer;
• request technical support or assistance;
• communicate with our staff;
• participate in a promotion, survey or marketing activity; or
• otherwise provide information to us.

We may also collect information from third parties where appropriate and lawful. This may include telecommunications carriers, technology providers, distributors, suppliers, business partners, authorised representatives or publicly available sources.

Where reasonably practicable, we will collect personal information directly from the individual to whom it relates.

4. Why do we collect and use personal information?

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;
• preparing quotations and proposals;
• supplying products and services;
• installing, configuring and supporting telecommunications, internet, IT, cloud and cybersecurity services;
• managing customer accounts;
• processing orders, billing and payments;
• arranging telecommunications services, number porting and related services;
• providing technical and customer support;
• communicating with customers about their services;
• managing service faults and support requests;
• improving our products, services and customer experience;
• conducting business administration and account management;
• complying with legal and regulatory obligations;
• protecting our business, customers and systems from fraud, misuse or security threats;
• sending information about products, services, promotions and offers that may be relevant to you, where permitted by law; and
• any other purpose that was disclosed to you at the time the information was collected or that you would reasonably expect.

We will not use personal information for an unrelated purpose unless permitted or required by law.

5. Marketing communications

We may use your contact details to provide information about PlanetComms products, services, promotions, technology solutions and other business communications where permitted by law.

You may opt out of receiving marketing communications from us at any time by:

• using the unsubscribe facility provided in an electronic marketing communication;
• contacting us using the details provided below; or
• advising one of our staff that you no longer wish to receive marketing communications.

Opting out of marketing communications will not prevent us from sending service-related, transactional or other communications that are necessary to manage your account or provide services to you.

6. Website, cookies and analytics

Our website may use cookies, analytics tools and similar technologies to help us operate and improve our website and understand how visitors use it.

These technologies may collect information such as:

• IP address;
• browser and device information;
• pages visited;
• approximate geographic location;
• referring website;
• time and duration of visits; and
• interactions with our website.

We may use this information for website analytics, security, performance monitoring, advertising and marketing purposes.

Where third-party services are used on our website, those providers may collect information in accordance with their own privacy policies.

You can generally control or disable cookies through your web browser settings. Disabling cookies may affect some website functionality.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the services we provide, this may include disclosure to:

• telecommunications carriers and network providers;
• internet service providers;
• cloud service providers;
• technology and software providers;
• hardware manufacturers and distributors;
• cybersecurity and security service providers;
• payment processors and financial institutions;
• professional advisers, including accountants, lawyers and consultants;
• contractors and service providers engaged by PlanetComms;
• delivery and logistics providers;
• government agencies, regulators or law enforcement where required or permitted by law; and
• other parties where you have authorised us to do so.

Where PlanetComms engages a third party to perform services on our behalf, we take reasonable steps to ensure that personal information is handled appropriately.

8. Overseas disclosure

Some of our technology, cloud, telecommunications, software and service providers may operate or store information outside Australia.

As a result, personal information may be disclosed to or stored by overseas recipients depending on the products and services you use.

The countries in which information may be stored or processed can vary depending on the third-party providers used by PlanetComms and may include countries such as the United States, Singapore, New Zealand and other jurisdictions in which our suppliers operate.

Where required by applicable privacy law, PlanetComms will take reasonable steps in relation to overseas disclosures.

9. Information relating to telecommunications and IT services

PlanetComms provides telecommunications, unified communications, internet, cloud, IT and cybersecurity services.

In providing these services, we may have access to information relating to customer systems, users, telephone numbers, call routing, service configuration, support requests, account information and other technical information.

We will only access or use such information where reasonably necessary to provide, support, maintain or administer the relevant services, or where otherwise authorised or required by law.

Where PlanetComms acts as a service provider to a business customer, the customer may remain responsible for determining how information relating to its own employees, customers or other individuals is collected and used.

10. Security of personal information

PlanetComms takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

• access controls and authentication;
• restricted access to information on a need-to-know basis;
• secure systems and network controls;
• password and account security measures;
• security monitoring;
• physical security measures;
• staff and contractor confidentiality obligations; and
• appropriate third-party security and technology controls.

No method of storing or transmitting information can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the circumstances to protect the information we hold.

11. How long do we keep personal information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to manage our business relationship with you, or where retention is required or permitted by law.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal, regulatory, contractual or legitimate business requirements to retain it.

12. Access to your personal information

You may request access to personal information that PlanetComms holds about you.

We will generally provide access unless an exception under applicable privacy law applies.

To request access, please contact us using the details provided below.

We may need to verify your identity before providing access to personal information.