Calltrak Call accounting software will collect the CDR from Avaya IP Office by either of two methods, IP Connection or csv file download. Once data is downloaded, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from Avaya IP Office installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where they may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Chrome.Calltrak is used to monitor phone usage by call center agents, call billing and recovering additional costs such as line rental, handset rental etc.
To configure Calltrak for
Avaya IP Office call accounting, select the Avaya IP Office PBX Type from the site details configuration option.
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