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Voicemail Feature Comparison
Platform Support
Embedded Voicemail
VoiceMail Lite
VoiceMail Pro
IP500
Yes (does not use VCM resources)
Yes*
IP412
No
Yes
IP406 V2
Small Office Edition
Yes (uses in built VCM resources)
*IP500 running in IP Office Professional Edition mode only.
Capacities
Voicemail
Number of Mailboxes supported
No specific limit on IP500, IP406 V2 or Small Office Edition. Limited only by IP Office configuration.
No Limit - Limited only by IP Office configuration.
Maximum Number of Concurrent Calls (ports)
4 simultaneous calls on IP500 and IP406 V2.
From 1-10 simultaneous calls on IP Office - Small Office Edition depending up on available VCM resources
4 simultaneous calls on IP Office - Small Office Edition, IP406 V2 and IP412
Up to 30 dependent on license and platform
(IP Office - Small Office Edition=10, IP406 V2 =20, IP412=30, IP500 = 30).
Recording Time
IP Office 50 and IP406 V2: 15 hours.
IP Office - Small Office Edition: 10 hours.
PC dependent (Requires 1MB per minute)
Features
Runs as a service
Multi-lingual support
Voicemail for Individual users
Voicemail for Virtual users
Voicemail for Hunt Groups
Group Broadcast
Centralized Voicemail Services
Voicemail Ringback
Internal only
Internal and external
Voicemail Help TUI
Message Waiting Indication
Visual Voice (interactive menu on phone display)
Integration with Phone Manager Pro
Personalized Greeting
Extended personal Greetings
Yes[1]
Continuous Loop Greeting
Forward to Email
Yes[3]
Copy to Email
Listen To Email (Text To Speech)
Send Email notification
Unified Messaging Service (UMS)
Option
Save Message
Delete Message
Forward Message to another Mailbox
Forward to Multiple Mailboxes
Forward with a Header Message
Repeat Message
Rewind Message
Fast Forward Message
Pause Message
Skip Message
LIFO/FIFO Message Playback Option
Set Message Priority
Set automatic message deletion timeframe
Alphanumeric Data Collection
Callers Caller ID, time and date announced
Call Back Sender (if Caller ID available)
Remote Access to Mail Box
Yes[2]
User Definable PIN Code
Known Caller ID PIN Code By-Pass
Breakout to Reception
Internal and external.
In-Queue Announcements
Queue Entry Announcement
Queue Update Announcement
Queue Position Announcement
Time in Queue Announcement
Time in System Announcement
Estimated Time to Answer (ETA)
Exit Queue to alternative answer point
Auto-Attendant/Audiotex
Multi-Level Tree Structure
Message Announcements
Whisper Announce
Alarm Calls
Assisted Transfers
Other Features
Call Recording
Test Conditions
Personal Numbering
Speaking Clock
Campaign Manager
VoiceMail Pro Manager
Customized Voicemail
Intuity TUI emulation mode.
Forward Emails to External Systems (VPIM)
Third Party Database Access (IVR)
Text To Speech within call flows
Support for Visual Basic Scripts
IP Office VoiceMail Pro Intuity Audix Emulation Features
Voicemail Box Feature
Intuity Feature support
VoiceMail Pro support
Basic Commands
*4 (or *H)
Help
*7 (or *R)
Return to main menu
*9 (or *W)
Wait
**6 (or **N)
Look up number/name
**9 (or **X)
Exit system
0 or *0
Transfer call to operator
*3 (or *D)
Delete
**8 (or **U)
Un-delete
**4 (or **H)
Hold message in category
*8 (or *T)
Transfer out
**7 (or **R)
Log in again
Options while listening to messages
9
Increase speed
Not supported
8
Decrease speed
4
Increase volume
7
Decrease volume
6
Skip forward
5
Skip backwards
*6
Skip to next message component
*5
Skip to previous message component
2 or (*2)
Rewind to start of message (skip to previous message)
3
Play back header after pressing 2
*1
Print fax or text
Available as an option but fax messages not currently supported
Options for addressing voicemails
*2 (or *A)
Alternate between name and number addressing
*5 (or *L)
Use mailing list for addressing
Responding to a message
0
Call the sender
Yes, provided Caller ID is provided.
1
Reply to the sender by voicemail
2
Forward with comment at beginning
Forward with comment at the end
Record and address a message
Main Feature Support
Record/Send messages
Get messages
Create greetings
Outgoing and filed messages
Personal Options
Support for options 1, 3-7.
Outcalling
Yes.
Autoscan/Autoprint
Autoscan supported
IP Office ContactStore
The standard Call Recording facilities provided with IP Office and VoiceMail Pro can be extended further by using IP Office ContactStore. IP Office ContactStore stores and catalogs recordings so that they are easily accessible for later retrieval. Any recordings that you instruct VoiceMail Pro to “send to the Voice Recording Library” are placed in a database.
IP Office ContactStore is provided with the VoiceMail Pro software CD set and has an inbuilt 45 day trial license. A fully featured IP Office ContactStore system can be installed and used for 45 days from the creation of the first recording. After this time the system will stop taking recordings until a license is purchased and installed onto the IP Office.
IP Office ContactStore has a number of components, these are:
To allow you to search for calls easily, the details of the recordings are stored within a MSDE database. It contains one record for each call recorded and additional records for each party on the call and the owner of the call. The information that is held for any recording is:
Recordings within IP Office ContactStore are stored as .WAV files. IP Office ContactStore uses the G.726 16kbps ADPCM compression standard, which provides the best compromise between storage capacity and CPU loading. IP Office ContactStore is designed to perform compression as a background task, which does not impact the systems ability to record, search or play other calls. It takes approximately 1 minute to compress a two hour recording. The compressed recordings are stored as 16kbps G.726 format, storage requirements are therefore 8MBs per hour of recording.
The IP Office ContactStore suite can be installed onto the same server as VoiceMail Pro but must be loaded onto a separate partition. Alternatively, IP Office ContactStore can be installed on a separate drive within the same server or on a separate server. The minimum PC specification when VoiceMail Pro and IP Office ContactStore are installed on the same server is detailed in the Voicemail System requirements later in this chapter.
IP Office ContactStore stores recorded calls with certain security in place. Access to recordings is strictly controlled according to the security constraints configured within the System Administration pages. Each recording has an owner; the call owner is the number of the extension that recorded the call. You can specify to which extensions each user has replay rights; the user can search for and replay all calls “owned” by those stations. Typically an individual may be given rights to replay calls owned by their extension number while managers may have rights to the extension numbers of all of their staff.
The system will automatically generate alarms showing system warnings. Alarms are logged to IP Office ContactStore's database and held for a month before being purged. The administrator can define specific Email addresses for alarms to be automatically forwarded to. The email recipient could be a local system administrator, a manned help-desk and/or suppliers' support desks if you have a support agreement that includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also sends an email once per day as a "heartbeat" to let you know it is still operating. Failure to receive the daily heartbeat message should be investigated; it could indicate that the server has failed.
IP Office ContactStore allows replay of recordings by means of a browser-based application that is accessible with Internet Explorer (IE) V5.0 and higher. The Search and Replay facilities include the following features:
The Search and Replay screen, shown below, provides filter fields that you can use to search for calls:
Note: For ContactStore to work for remote nodes across a Small Community Network (SCN) there needs to be a ContactStore license present on each node. For remote IP500 systems this is in addition to the Voice Networking license required for SCN, but the system does not need a Professional Edition upgrade license.