Platform and Hardware Support

IP Office Control Unit Support

IP Office Release 7.0 is supported on the IP500 and IP500 V2 control units only.

Migration Opportunity for BCM and Norstar Customers / Users

For customers with a Nortel BCM or Norstar system Avaya IP Office now offers the possibility to upgrade the system to IP Office while keeping the existing Nortel telephones. IP Office Release 7.0 has been enabled to support these telephones and most of their features. Many features are the same as with BCM / Norstar and most of the rest are supported on IP Office but may have a slightly different look and feel.

This gives our BCM / Norstar customers the opportunity to have a smooth migration, as well as saving money, since the existing Nortel telephones can be mixed with Avaya IP Office telephones. Your investment is protected!

The following new hardware components of an IP Office system have been developed to support the Nortel telephones on IP Office.

TCM-8 Extension Card

Up to eight Nortel digital telephones can be connected to this 8-port extension card for IP500 and IP500 V2 control units. Up to four TCM8 cards can be plugged into an IP500 V2 control unit to support up to 32 digital telephones.

DS30A / DS16A Expansion Modules

For larger migrations from BCM or Norstar to IP Office two new IP Office Expansion Modules are available.

The DS16A supports up to 16 digital Nortel telephones and the DS30A up to 30. The DS16A is eqipped with one RJ21 connector, the DS30A with two of them.

IP Office Essential Edition - “Quick Mode” and “Standard Mode” Introduction

IP Office Essential Edition µ-Law and a-Law SD cards enable two new modes of operation – Quick Mode and Standard Mode.

When the IP500 V2 is first started, it boots-up in “Quick Mode”, which offers a simplified management and e.g.: out of the box operations, two intercom buttons, basic system functionality, voice mailboxes on all telephones, sytem programming support using the Telephone User Interface (TUI), etc.

“Quick Mode” makes starting and using the system quick and easy.

Using Manager, users who need full IP Office Essential Edition functionality can simply change mode from “Quick Mode” to “Standard Mode”. Once the system reboots, it re-starts in “Standard Mode” which is the way that IP Office Essential Edition work, looks and feels today.

Enhanced Offer for Small Systems with 20 Users or Less

The PARTNER Version, Norstar Version, and Essential Edition Quick Mode are specifically designed to address the “Sub-20” user market:

Investment protection – users can start with the Quick Mode of operation, and switch to Essential Edition Standard Mode later without replacing hardware or licenses (excluding PARTNER ETR modules / ETR telephones).

IP Office Essential Edition – PARTNER Version (North America)

PARTNER Version is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.

PARTNER Version provides the end user a similar desktop experience as the PARTNER ACS: e.g. two dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.

System Capacities

PARTNER Version supports larger station and trunk capacity as follows (may not be attained simultaneously):

Investment / Migration protection – users can start with the PARTNER Version or Norstar Version, and migrate to Essential Edition without replacing hardware or licenses (excluding ETR modules / ETR telephones)

IP Office Essential Edition – Norstar Version (Middle East / North Africa only)

The IP Office Essential Edition – Norstar Version continues the evolution of communications systems for small businesses.

IP Office Essential Edition - Norstar Version is also designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.

System Capacities

Norstar Version supports larger station and trunk capacity as follows (may not be attained simultaneously):

Investment / Migration protection – users can start with the Norstar Version, and migrate to Essential Edition without replacing hardware or licenses (excluding ETR modules / ETR telephones)

IP Office Release 7.0 adds support for the following telephone families:

For Nortel BCM and Norstar customers IP Office now supports the following telephone series:

New Telephone Features

Support of the Nortel 1100 and 1200 IP telephones series was introduced with Release 6.1 with a basic feature set.

IP Office 7.0 adds new features to those telephones:

Enhancements to Public SIP Trunks

With IP Office 7.0 the following features for SIP trunks are introduced or enhanced:

Mobility Enhancements

Switching of active calls between the office telephone and the twinning destination telephone is now simplified: by pressing a key on the desk telephone the call can be switched between the desk telephone and the mobile telephone back and forth.

When using one-X Portal for IP Office in telecommuter mode Mobile Twinning is also supported. A home office worker can now also leave their desk. Any incoming call will twinned to the mobile telephone and can be handled in the same way as in the office.

Essential Edition Voicemail Enhancements

Essential Edition Embedded Voicemail comes with 2 ports and 15 hours as standard.

Additional ports can be added simultaneously increasing storage capacity

Further enhancements to Embedded Voicemail:

Preferred Edition Voicemail Enhancements

VoiceMail Pro Verified Recordings - VoiceMail Pro now has the option to deliver encoded recordings, that when presented back are verified if they have been unmodified.

one-X Portal Enhancements

A new, modern, clean look and feel for the Avaya one-X Portal for IP Office web-client is introduced. The gadgets are now displayed in the Web browser with a 60/40 ratio, and can be resized, moved, minimized, and restored.

World Clock Gadget

The World Clock gadget displays the time in selected time zones that have been selected. It is possible to add up to 5 timezones to your world clock. Users can modify or delete them according to their needs.

The clock display can be viewed in either of two modes, Timezones or Clocks, selected by clicking on the appropriate tab.

Call Assistant

Avaya one-X Portal for IP Office supports a Call Assistant Plug-In which is a desktop application that installs on the user’s PC (Microsoft Windows operating system only). Call Assistant can be used to receive incoming call notifications, answer calls, drop calls, launch the one-X Portal for IP Office browser, and configure screen options.

Customer Call Reporter Enhancements

CCR Agent Control Gadget in one-X Portal for IP Office

This gadget will provide the ability for enabled CCR Agents to define and control their agent presence status and hunt group membership.

It enables one-X Portal for IP Office to work as a CCR Agent with the functions:

Historical Report UI Enhancements

The user interface in the supervisor screen for reports has been modified.

Upon selecting the Reports icon, a new reports page will be displayed. Along the top, there will be tabs for each of the report types available for CCR.

Further CCR Enhancements

Reporting:

Wallboard:

Customer Map:

Additional telephones supported on CCR statistics

Monitor Statistics:

Administration Enhancements

The IP Office Manager supports IP Office Essential Edition Norstar Version and IP Office Essential Edition PARTNER Version. In these versions, administrator can migrate from 2-digit dial plan to a 3-digit dial plan and vice-versa. The number of users and trunks is also increased from 48 to 100 users and up to 68 Trunks. The IP Office manager has been extended to support TCM8 card, DS30A/DS16A Expansion Modules and BCM / Norstar M-series and T-series telephones.

A flavor of IP Office Manager called the IP Office Simplified Manager now enables easy configuration of IP Office in IP Office Essential Edition Quick Mode. Quick Mode is managed by the Simplified Manager, a manager designed to reduce the installation times, specifically for Sub-20 type deployments. This is achieved by enabling configuration of features important for this market segment. The Quick Mode of operation further supports two sub-modes, namely KTS Quick Mode and PBX Quick Mode. Based on the type of SD card that is installed in the system, IP Office will boot up in one of the two Sub-Modes. IP Office always boots up in Quick Mode by default. An option to migrate/restart manager in IP Office Standard Mode is also provided. IP Office Manager Essential Edition Quick Mode offers task based configuration to speed up the installation process by providing easy and intuitive management.

The Data Migration Manager (DMM) is a migration tool designed to facilitate quick and easy migration from other products like BCM and Norstar to IP Office. The DMM tool is launched independently of the source and target applications. DMM will eliminate the need to re-record announcements and greetings when transitioning from BCM or Norstar to IP Office.

New Wall Mount

A new wall mount now offers enhanced cable management. Suitable for all IP Office control units and expansion modules all cables can be hidden under an attractively designed cover with cable management.

For customers who just need to wall mount the IP Office control unit the existing wall mount will remain in the IP Office portfolio.

Release License / Upgrade License

When upgrading to Release 7.0 from a previous release the IP Office 7.0 Release License must be present.

It comes in two flavors:

For new installations it is not required to purchase one of these licenses.