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AVAYA IP Office Collaboration Products   
Find the right solutions for your business.
 
"Tell us your business need or your industry, and we'll show you how Planet can help you succeed".   
 
Make communications a strategic element of your business and realize these benefits:
 
Delight your customers
Deliver service that keeps customers loyal with automated self-service capabilities, dial-by-name functionality, intelligent routing, mobility applications, agent and supervisor management tools, and more.
 
Collaborate anytime, anywhere
Your people can share information quickly and easily, wherever they happen to be, with remote worker and mobility apps, secure and cost-effective audio conferencing, and robust voice messaging.
 
Get more done every day
Equip employees with productivity tools to make the most of their valuable time. Calls ring simultaneously on desk and mobile phones. Work remotely with the ease of being in the office. Turbo charge your call center agents.
 
Be kind to your bottom line
Use IP Office to help cut costs in your business. Reduce travel expenses with built-in 64-party conferencing. Save on international calling. Reduce real estate costs with effective remote working.

 
IP Office is a modular communications solution that scales from 2 to 360 users. It provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP phone support that can be used in either mode or both concurrently. IP Office has data capabilities built in, providing IP routing, switching and Firewall protection between LAN and WAN. IP Office has an integrated software applications suite that delivers a contact center, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration.
IP Office solutions are built from hardware units and application software. Hardware provides the connectivity for voice and data circuits and processor units for the solution software. Each IP Office solution will require a system control unit (IP500 or IP412), trunk connections to service provider, and expansion modules for TDM phone cabling. IP Phones connect over LAN connections to the IP Office solution.

  • IP Office Collaboration Products
  • Modular Messaging
  • Unified Conferencing

Designed for small and medium enterprises, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition.

IP Office Essential Edition

IP Office Essential Edition forms the foundation for an IP Office communications solution. Providing basic call handling and routing functions, this edition offers caller ID for convenience and efficiency, dial by name to easily reach colleagues, automated attendants for efficient call routing, conferencing for up to 64 participants, and voicemail that lets users access messages in a variety of ways, including using an email inbox.

IP Office Preferred Edition

This edition builds on the Essential Edition with more sophisticated call handling capabilities to enhance collaboration and responsiveness. Equip your business with multi-level automated call routing to ensure customers reach the right person fast, anytime. Secure your 64-party conference bridge with PIN number access. Get messages wherever you are with automatic alerts.

IP Office Preferred Edition
Increase productivity, efficiency, and customer service. This suite of tools enables employees to work productively in or out of the office. Optional applications ensure exceptional customer interactions for agents and supervisors. Also, you can offer customers 24/7 access to information and services. Tracking and reporting capabilities let you gather sophisticated customer intelligence and measure and report agent productivity.
Scalable Platform   
The "all-in-one" IP Office Family — servers, media modules, trunk interface cards and software applications — give small and mid-size businesses the options they want to meet today's communications needs and plans for the future.
  • Avaya IP Office 500
    Modular, flexible chassis which supports up to 32 extensions (up to 272 with expansion modules), with capacity for up to 16 analog trunks or 8 digital trunks (up to 192 T1 channels or 240 E1 channels) using internal daughter cards. Up to 8 Expansion Modules may be added to provide a combination of up to 272 analog, digital or IP extensions, with additional analog trunks through external Analog 16 modules. Features include 128 optional voice compression channels, 2 independently switched LAN ports and an optional Embedded Messaging card.

  • Avaya IP Office IP412
    Supports 12 Expansion Modules providing a combination of up to 360 analog, digital or IP extensions, with capacity for 8 analog trunks or 4 digital trunks (up to 96 T1 channels or 120 E1 channels). Additional analog trunks can be added using IP400 Analog 16 modules. Features include 60 optional voice compression channels, 2 independently switched LAN ports, and 108 data channels. An Internal Modem Card can be added to answer up to 12 V.90 analog modem calls.
Modular Messaging    

IP Phone Applications

Applications developed for IP telephones can help enhance internal communication and collaboration, improve customer service, and speed response in urgent situations.
 
IP telephony gives businesses more than just low-cost communications options. It allows them to deliver
new levels of functionality to call center agents and other employees.
 
Applications developed for IP telephones can help enhance internal communication and collaboration, improve customer service, and speed response in urgent situations.
 
Avaya experts can develop custom applications for every business, allowing workers to quickly and conveniently perform common tasks from the phone, including:
  • Reading email
  • Viewing photos
  • Checking calendars
  • Getting the latest news, stocks, and weather
  • Finding and dialing contacts
  • Broadcasting messages
  • Viewing ads

 

Secure Access Link

Gain complete control over how support providers remotely connect to your network. Rather than giving a vendor unfettered access, Avaya lets you initiate communications connectivity from your network.
Give your organization complete control over the way support providers remotely connect to your network. Rather than giving a single vendor unfettered access, this service lets you initiate communications connectivity from your network, allowing you to choose the best provider for your business, or even use a mix of companies—including Avaya, Avaya partners, or your own in-house team—to handle different support needs. (Avaya will always support the ability for customers or business partners to escalate tickets or issues to the Avaya workforce.)
 
The system is egress-based and provides centralized management for better accountability. It allows you to uniquely identify and authenticate users, giving you the auditable logging you need to meet today’s stringent regulatory requirements. It’s a service that gives your business greater security and control with best-in-class support.

Software Release Management

This service identifies and implements product update notices, including product correction notices, software updates, and firmware updates.

This service identifies and implements product update notices, including product correction notices, software updates, and firmware updates. It uses Avaya expertise and automation to implement recommended updates, helping to maximize application performance and reduce the risk of potential service disruptions.
 
IT organizations are being challenged to support increasingly complex environments. This offering helps them meet that challenge, offloading the identification, risk assessment, scheduling and implementation of updates to Avaya professionals.

Strategic Communications Consulting

Align your business strategy with your communications strategy. Avaya Strategic Communications Consulting provides guidance, planning, and design to show you how to derive maximum business value from communications networks and applications.
Avaya offers flexible consulting to help you get the most business value from communications technology investments. Our experts work with you to understand your business objectives. Based on insights gained, we provide recommendations, planning, and design services to help you use communications to contain costs, differentiate your business, and realize strategic vision.
 
We offer services in three areas:
 
  • Executive Vision Consulting provides strategic decision-makers with insights to help them develop communication strategies.
 
  • Realize Consulting puts communications strategies into actionable, measurable blueprints for line-of-business managers.
 
  • Maximize Consulting gives operations and IT managers insights and strategies to solve communication challenges using both existing and new communications technologies.

Unified Communications Design and Integration

Avaya enhances your infrastructure with a full range of unified communications solutions.
 
Avaya ensures your Unified Communications solution is designed and integrated to drive maximum benefits for your business. Our team of experts—advanced solutions architects, security experts, technical design specialists, network engineers—focus on extending the value of your investments, working within the framework of your communications strategy and your technological roadmap.
 
We analyze alternate approaches, taking into account critical dependencies and success factors, to design a configuration that drives top performance. In many cases, we help design a detailed migration plan and a phased implementation approach to mitigate risk and ensure the best possible user experience. For projects that involve multiple sites and complex deployment situations, we use program management to ensure that your project is completed successfully, on time.


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