Applications

Minimum PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

VoiceMail Lite

256MB RAM

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

Attempting to run the applications on lower specification PC’s may cause degradation of operation and will not be supported.

VoiceMail Pro

Standalone

256MB RAM

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.8GHz (or equivalent) is used when possible

VoiceMail Pro

IMS

Campaign Manager

512MB RAM

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

VoiceMail Pro

IVR

TTS

512MB RAM

Min 20GB drive

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

If the database being queried is located on the VM Pro server the query speed of the database will be affected by the amount of memory available.  Please take into account the memory requirements of the database being queried.

VoiceMail Pro   ContactStore

512MB RAM

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

VoiceMail Pro

Compact Contact Center V5

512MB RAM

Min10GB drive

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

VM Pro and CCC can be run on the same server up to a maximum of 25 agents, 8 ports of VM Pro.

Compact Contact Center Standalone

512MB RAM

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

Conferencing Center

512MB RAM

Min 80GB free disk space

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients.  To support more than 10 clients a server with IIS will be required.

Delta Server (SMDR)

256MB RAM Min 10GB free disk space. IE5.5 or higher

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications.

Applications

Min PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

Conferencing Web Client

Internet Explorer 6 or above

ANY

ANY

ANY

Any desktop machine can be used as long as it is capable of running IE6

Phone Manager Lite/Pro

64MB RAM and 50Mb of free disk space

266Mhz

A sound card is needed if audio features are required.

SoftConsole

64MB RAM with 1GB of free disk space

Pentium II 400MHz clock speed

Celeron 2 533Mhz clock speed

Athlon B 650MHz clock speed

A maximum of four SoftConsole applications can be run per system (a license controls the number of simultaneous SoftConsole users).   A sound card is needed if audio features are required.

ContactStore Web client

Internet Explorer 5 or above

ANY

ANY

ANY

Any desktop machine can be used as long as it is capable of running IE5

IP Office Manager

64MB RAM and 50Mb of free disk space

266Mhz

IP Office SSA

256MB RAM and 50Mb of free disk space

1Ghz

Requires Java Virtual Machine 1.4.2 or later. Each SSA session takes about 35M of RAM.

Contact Center View (CCV)

128MB RAM and 10GB of free disk space

Pentium III 800MHz clock speed

Celeron 3 800Mhz clock speed

Athlon B 650MHz clock speed

For OS of Windows XP, minimum RAM increases to 256MB

CCC Reporter

Internet Explorer 6 or above

ANY

ANY

ANY

Wallboard Server

128MB RAM and 10GB of free disk space

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

The Wallboard Server MUST reside on the same PC as the Delta Server

Wallboard Client

128MB RAM and 10GB of free disk space

Pentium III 800MHz clock speed

Celeron 3 800Mhz clock speed

Athlon B 650MHz clock speed

For OS of Windows XP, minimum RAM increases to 256MB

PC Wallboard

128MB RAM and 10GB of free disk space

Pentium III 800MHz clock speed

Celeron 3 800Mhz clock speed

Athlon B 650MHz clock speed

For OS of Windows XP, minimum RAM increases to 256MB

Microsoft Server OS 1,2

IP Office Manager

SSA

VM Lite

VM Pro3

TAPI
(3rd party/
WAV)

SMDR4

CCC V5 Server

Conf. Center Server

2003 Server (SP2)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

XP Professional (SP3)

Yes

Yes

Yes

Yes

Yes

Yes

No

No

XP Professional (SP3) 64bit5

No

No

No

No

No

No

No

No

2008 Server

Yes

Yes

No

Yes

No

Yes

No

No

2008 Server 64bit

Yes

Yes

No

Yes

No

Yes

No

No

Microsoft Client OS 1

IP Office Manager

SSA

CCC Clients

VM Lite

VM Pro3

Soft
Console

Phone
Manager

TAPI
(1st party)

Conf. Center Client

XP Professional (SP3)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

XP Professional (SP3) 64bit5

No

No

No

No

No

No

No

No

No

Vista Business/Enterprise (SP1)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Vista Ultimate (SP1)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Vista Business/Enterprise 64bit5

No

No

No

No

No

No

No

No

No

Vista Ultimate 64bit5

No

No

No

No

No

No

No

No

No

Non OS Applications

IMS6

UMS web voicemail

Phone Manager

CCC V5 Reporter & Database

Conf. Center Client

Conference Center Database

Contact Store Database

Microsoft Exchange 2003

Yes

n/a

n/a

n/a

n/a

n/a

n/a

Microsoft Exchange 2007

No

n/a

n/a

n/a

n/a

n/a

n/a

Microsoft Outlook 2003

Yes

n/a

Yes

n/a

n/a

n/a

n/a

Microsoft Outlook 2007

Yes

n/a

No

n/a

n/a

n/a

n/a

Internet Explorer 6

n/a

Yes

n/a

Yes

Yes

n/a

n/a

Internet Explorer 7

n/a

Yes

n/a

Yes

Yes

n/a

n/a

Microsoft MSDE 2000

n/a

n/a

n/a

Yes

n/a

Yes

Yes

Microsoft SQL2005

n/a

n/a

n/a

Yes

n/a

No

No

Microsoft SQL2008

n/a

n/a

n/a

No

n/a

No

No