Avaya IP Office Phone Manager Pro

AVAYA Phone Manager PRO

Phone Manager Pro

Phone Manager Pro is licensed on a per-user basis and provides all of the Phone Manager Lite features plus the following:

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Personal Productivity and Collaboration
Phone Manager Pro offers increased capacity from 15 to 1000 Speed Dial/BLF entries. These are distributed across 10 tabs to allow users to group speed-dial/Busy Lamp Field icons by department or location, for example Sales, Support, etc. Each speed-dial tab supports up to 100 speed dial/BLF entries.

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Telecommuter Mode
Phone Manager Pro allows making and receiving calls and retrieving voicemails on an external phone number as if they were in the office, with Phone Manager providing the call control. It also provides billing convenience and potential cost savings for remote workers and mobile work force. Access to the feature is controlled by the administrator in the User Rights.

When logging on, a Telecommuter user will be asked to choose the phone number they can be reached at. This number is either entered directly or is part of a previously saved profile. Once selected, Phone Manager will use this number to make and receive calls and retrieve voicemails for the duration of the session.

telecommute location

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Integration with Contact Management packages
To facilitate screen popping of the contact details of an incoming caller, dialing from the contact record with a simple mouse click and simple creation of new contact records with auto-insertion of the telephone number while on a call. The user can select which Contact Management should be popped:

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Outlook

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GoldMine

•	ACT! (*ACT! 7.0 and higher requires the TAPI.NET add-on from various providers plus the IP Office TAPI driver from Avaya.)

•	Maximizer.

•	VoiceMail Pro mailbox control

•	Manage voicemails Phone Manager Pro allows users to play, rewind, fast-forward, save or delete their voice messages.

•	Manage Personal Distribution Lists Phone Manager Pro allows users to configure their Personal Distribution Lists (VoiceMail Pro Intuity mode only).

•	Manage voicemail greetings Users can record and select which of the personal greetings is active (VoiceMail Pro Intuity mode only).

•	Personal Directory Personal phone number directory which allows further personalization and improves productivity:

•	Name matching If the Caller ID is recognized in the local PC directory, the caller’s name can be displayed. Up to 1000 entries are supported.

•	Simple incoming call scripting Scripts can be displayed based on the Caller ID or the dialed number (DID/DDI) to remind users of a specific greeting or message to use.

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Distinctive ringing
Allows the configuration of distinct ringing on a per caller basis. WAV sound files can be associated with incoming callers' numbers and then played through the PC speakers when a call is received from that number. This allows you to easily differentiate calls from important customers, clients, and unknown callers.

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Compact Mode
Compact mode minimizes the screen space required to run the Phone Manager Pro application. While in compact mode, a notification slider alerts new calls and allows the user to view the caller ID or associated caller’s name and answer the call. Users can easily switch between standard and compact modes.

compact

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Agent Mode
Agent mode operation allows the user to perform contact center functionality without needing a specially designed contact center telephone, for example one with dedicated keys such as log on/off. Agent-mode users can set their phone to “Busy” or “Wrap-Up” and select which hunt group they are member of via simple button clicks. Access to this feature is controlled by the administrator via User Rights.

Busy Wrap Up

Select Group Membership

Busy Not Available

Start Call Recording

Stop Call Recording

•	Account Codes tab Users can easily activate Account codes (before or during the call) through the 'Account Codes' tab. This tags calls with an alphanumeric account code via a single-click. Note: Lite users can enter account codes but cannot view the Account Codes tab.

•	Queue monitoring Queue monitoring allows the user to see the number of calls waiting in up to 2 queues. The Phone Manager Pro user does not need to be part of the hunt groups being monitored.

•	Door entry control Door entry control allows the user to open or close the two external relays in the IP Office system. This can be used to activate an external system such as door-entry or security camera.

•Call History
Phone Manager Pro provides separate tabs for Incoming, Outgoing, Missed and All Calls. Each call log tab will store the last 100 entries which can be sorted by date and time, caller ID and call duration if required.

Phone Manager Feature Summary

Feature	Phone Manager Lite	Phone Manager Pro and PC SoftPhone
Inbound/outbound call handling.	Yes	Yes
Phone call control.	Yes	Yes
Configure phone preferences.	Yes	Yes
Configure keyboard short cuts.	Yes	Yes
CLI (ANI) / Name display.	Yes	Yes
Speed dial / Busy Lamp Field management.	Yes - 15 icons maximum.	Yes - 100 icons maximum per tab.
Speed Dial tabs (to group Busy Lamp Field icons)	Yes - 1 tab.	Yes - 10 tabs maximum.
Transfer call by drag and drop to a speed dial icon.	–	Yes
Microsoft Live Communications Server (LCS) Integration	Yes	Yes
View internal users’ presence via LCS	Yes	Yes
Send Instant Messages (IM) to internal users via LCS	Yes	Yes
Telecommuter mode	–	Yes (not PC SoftPhone)
Compact mode	–	Yes
Local Phone Directory.	–	Yes - 1000 entries maximum.
Call history log – all, missed, messages.	Yes	Yes
Separated incoming/outgoing call log.	–	Yes
Collect new voicemail messages.	Yes	Yes
Voicemail box control (Intuity and IP Office modes).	–	Yes
Personal Distribution List set up (Intuity mode)	–	Yes
Incoming call scripting.	–	Yes
Time on call.	–	Yes
Advice of Charge (ISDN service provider dependent)	Yes	Yes
Door opening control.	–	Yes
Queue monitoring.	–	Yes - 2 Queues
Conference Control Display.	Yes	Yes
Conferencing Center action buttons	Yes	Yes
'Screen pop' contacts (Outlook, Goldmine, ACT! and Maximizer).	–	Yes
Simple Outlook contact record creation.	–	Yes
Agent Mode.	–	Yes
Distinctive Ringing (WAV file).	–	Yes
Post Connect dial (sending DTMF while connected to another party).	Yes	Yes
VoIP mode (to run as an PC Softphone)	–	Optional license

Phone Manager Pro System Requirements

•	Phone support:

Any telephones connected to IP Office, although handsfree operation is only supported on suitable Avaya Digital and IP telephones.

•	PC requirements:

•	Always refer to the latest Avaya IP Office Technical Tip or Technical Bulletin for any updated information with regard to Operating Systems, Service Packs or PC hardware

•	Refer to Technical Specifications section of the Product Description for Operating System and Hardware requirements

•	Licensing:

•	Phone Manager Pro: Requires a Phone Manager Pro license for each user.

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Phone Manager PC Softphone:
Requires an IP Office PC SoftPhone license in addition to the Phone Manager Pro user license. There must be equal or greater Phone Manager Pro licenses than PC SoftPhone licenses. The use of a headset is strongly recommended. Operation through standard speakers and integral PC microphones is possible but not recommended.

•	Phone Manager Pro screen popping provides integration with Microsoft Outlook 2000/2003/XP, Act! 6.0 and 2005, Maximizer 7.5 and 8.0 Enterprise, Goldmine 6.0 and 6.7.

•	Phone Manager PC Softphone supports QoS in the form of DiffServ for both Windows XP/2000.

•	Phone Manager PC Softphone can be used over a wireless LAN; in this configuration no more than 3 simultaneous calls can be supported per access point.

•	Up to 360 Phone Manager users can be supported on the same LAN subnet as IP Office. Where remote subnet Phone Manager users are deployed, up to 10 remote users will receive BLF updates.

•	Up to 5 Phone Manager users can be supported on a single Citrix thin client server

•	Instant Messaging options require the network to have a Microsoft Live Communication Server (LCS) with both a server license and client licenses for each user. Phone Manager has been verified as compatible with Microsoft LCS 2003 and 2005. No additional license is required in IP Office.

Authorised AVAYA - NEC - Infoblox - ShoreTel - Telstra Dealers - AUSTRALIA WIDE
30 Years - Phone Systems
Sales - Support - Knowledge
Freecall - 1800 800 170

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Authorised AVAYA - NEC - Infoblox - ShoreTel - Telstra Dealers - AUSTRALIA WIDE 30 Years - Phone Systems Sales - Support - Knowledge Freecall - 1800 800 170

Home | Support | Contact Us

Authorised AVAYA - NEC - Infoblox - ShoreTel - Telstra Dealers - AUSTRALIA WIDE
30 Years - Phone Systems
Sales - Support - Knowledge
Freecall - 1800 800 170