Application Feature License

AVAYA Application and Feature Licensing

IP Office is an applications platform and includes a number of applications as part of the solution. These Lite versions of applications do not require any additional licensing, but upgrades to Pro versions or optional applications will need additional IP Office licenses to operate. The licensed applications require both a license key, a unique number that enables the application to run, and a feature key. The feature key is an electronic key installed on the IP Office system that determines which licensed applications can run.

Licensed applications are supplied in two forms; time limited trial licenses and full indefinite licenses. Trial licenses allow applications to run in fully functional form for 60 days (from the date of license generation), after which time they cannot be used until upgraded at cost to the full license but can be ordered at any time during the product ownership.

Many features on IP Office systems are licensed and only operate when a valid license is detected. This includes features within IP Office applications running on PC's connected to the IP Office system.

Licenses are 32 character strings based on the feature being activated and a unique serial number for the IP Office system which will be using the license. The unique serial number is taken from the Feature Key device fitted to the IP Office system.

•

IP500 Smart Card Feature Key
For IP500 IP Office control units, the serial number is based on the Smart Card Feature Key fitted to the control unit. A Smart Card Feature key is mandatory on all IP500 control units for correct operation of the unit regardless of whether the unit is using any licenses.

•	IP400 Feature Keys For IP400 control units, the serial number is based on an optional add-on Feature Key.

•	Serial Port Feature Key For IP406 V2 and IP412 control units this can be a Serial Port Feature Key attached directly to the control unit .

•	Parallel or USB Port Feature Keys Alternatively for all IP400 control units, a USB Feature Key or Parallel Port Feature Key can be attached to a PC running the IP Office Feature Key server application.

For licensing each IP Office control unit must have its own Feature Key and licenses. The Feature Key associated with one IP Office system cannot be used to validate the licenses of another IP Office system.

Since licenses are based on the serial number of the Feature Key, they cannot be moved between systems with different Feature Keys. If a Feature Key is lost the license will become invalid. If it is necessary to exchange a Feature Key due to faults the existing key and licenses can be exchanged.

Some licenses enable a number of ports, channels or users. Depending on the particular license, each supported instance may be consumed either when it is configured for use or alternatively when it is actually being used. When no further instances of a license are available, further use of the licensed feature is not allowed.

Typically for port, channel and user licenses, multiple license can be added to give a higher number of supported ports, channels or users. However licenses above the capacity supported by the particular IP Office control unit will not work.

The following sections detail the current individual IP Office licenses. The actual licenses are indicated by a icon and the following information:

•	License Name in IP Office Configuration: Avaya orderable part name (Material Code) License description.

General Licenses

The following licenses are supported on all current IP Office control units.

•	Advanced Small Community Networking License: IPO LIC ADVANCED NTWKG LIC (202966) This license enables the use of the Distributed Hunt Groups and Remote Hot Desking features within an IP Office Small Community Network. A license is required in each IP Office system in the network.

•	For IP500 systems, a Voice Networking license is required to support standard and advanced Small Community Networking.

•

IPSec Tunneling License: IPO LIC IP400 IPSEC VPN RFA LIC:DS (182301)
IP Office control units can be configured to support VPN tunnels using IPSec and or L2TP. While L2TP tunnels can be configured without requiring a license, the use of IPSec tunnels requires this license. Note that IP Office VPN tunnels are not suitable terminating VPN links for Avaya VPNremote client phones.

•	Conferencing Center License: IPO LIC IP400 CONF CENTER RFA LIC:DS (182302) Enables the Conference Center for scheduling calls and managing content delivery over an internet connection.

•	Centralized Intuity Audix Voicemail License: IPO LIC IP400 ACM CENTRAL VM LIC:DS (177467) Enables the use of a centralized Intuity Audix system for the IP Office voicemail server.

•

CTI TAPI Licenses
The IP Office TAPI software can be run in two modes; 1st party or 3rd party. 1st Party mode does not require a license and allows individual users to control their phone using a TAPI compliant application on their PC. 3rd Party mode requires licenses and allows a TAPI application to control calls for any users on the IP Office.

•	CTI Link Pro License: IPO LIC IP400 CTI RFA LIC:DS (171988) This license allows the IP Office TAPI software to be run in 3rd party mode. A license is required for each server configured to run the IP Office TAPI software in 3rd party mode.

•

WAVE User License: IPO LIC IP400 TAPI WAV RFA 4 LIC:CU (177466)
Applications accessing the IP Office TAPI software in 3rd party mode can also be used to stream WAV files to users. This license allows streaming to up to 4 users at any time. Multiple licenses can be combined for a higher number of user up to the maximum supported by the IP Office control unit; Small Office Edition = 10, IP406 V2 = 2-, 1P412 = 30, IP500 = 30.

Phone Manager Licenses

IP Office Phone Manager is a Windows PC application that allows IP Office users to control their telephone through their PC. The one version of Phone Manager software installed on their PC can run in Phone Manager Lite, Phone Manager Pro or Phone Manager Pro PC Softphone modes. The mode for each user is configured within the IP Office's settings and requires an instance of the appropriate Phone Manager license or licenses to be available when the application is running. If the appropriate license or licenses are not available, the application will run in the unlicensed Phone Manager Lite mode.

•	Phone Manager Pro Licenses These licenses control how many users configured for Phone Manager Pro can simultaneously run Phone Manager in that mode. Multiple license can be combined.

•	Phone Manager Pro (per seat) - 1 User: IPO LIC IP400 PMGR PRO RFA 1 LIC:CU (177468)

•	Phone Manager Pro (per seat) - 5 Users: IPO LIC IP400 PMGR PRO RFA 5 LIC:CU (177469)

•	Phone Manager Pro (per seat) - 10 Users: IPO LIC IP400 PMGR PRO RFA 10 LIC:CU (177470)

•	Phone Manager Pro (per seat) - 20 Users: IPO LIC IP400 PMGR PRO RFA 20 LIC:CU (177471)

•	Phone Manager Pro (per seat) - 50 Users: IPO LIC IP400 PMGR PRO RFA 50 LIC:CU (177472)

•

Phone Manager Softphone Licenses
These licenses control how many users configured for Phone Manager Pro PC Softphone can simultaneously run Phone Manager in that mode. Note that running Phone Manager in this mode also requires and consumes a Phone Manager Pro license for each user. Multiple license can be combined.

•	Phone Manager Pro IP Audio Enabled - 1 User: IPO LIC PMGR SFTPHN RFA 1 LIC:CU (171992)

•	Phone Manager Pro IP Audio Enabled - 5 Users: IPO LIC PMGR SFTPHN RFA 5 LIC:CU (174463)

•	Phone Manager Pro IP Audio Enabled - 10 Users: IPO LIC PMGR SFTPHN RFA 10 LIC:CU (174464)

•	Phone Manager Pro IP Audio Enabled - 20 Users: IPO LIC PMGR SFTPHN RFA 20 LIC:CU (174465)

•	Phone Manager Pro IP Audio Enabled - 50 Users: IPO LIC PMGR SFTPHN RFA 50 LIC:CU (174466)

Voicemail Pro Licenses

IP Office Voicemail Pro is a voicemail server application that runs on a Windows server PC. By default it provides standard voicemail mailbox functions to all IP Office users and hunt groups plus support for call recording and call waiting announcements to callers. A range of additional features can be enabled by further

•	Voicemail Pro (4 Ports) License: IPO LIC IP400 VM PRO RFA LIC:DS (171991) Enables Voicemail Pro and an initial 4 ports. This license is a pre-requisite for all Voicemail Pro features.

•	For IP Office IP500 control units, Voicemail Pro is only supported on systems with an IP500 Upgrade Standard to Professional license (see above).

•

Voicemail Pro can be used to support voicemail services to multiple IP Offices when they are connected in an IP Office Small Community Network (SCN). In this scenario only the Voicemail Pro hosting the voicemail server requires a Voicemail Pro license. The other IP Offices within the network do not require a Voicemail Pro license. However if any of the other IP Offices is an IP500 system, each of those requires an IP500 Upgrade to Professional License.

•

Additional Voicemail Pro Ports Licenses
The Voicemail Pro license includes support for 4 voicemail ports. The total number of voicemail ports supported can be increased by adding combinations of the following licenses, up to the maximum supported by the particular IP Office control unit (Small Office Edition = 10, IP406 V2 = 20, IP412 = 30, IP500 = 30).

•	Additional Voicemail Pro (2 Ports): IPO LIC IP400 VM PRO RFA 2 LIC:CU (174459)

•	Additional Voicemail Pro (4 Ports): IPO LIC IP400 VM PRO RFA 4 LIC:CU (174460)

•	Additional Voicemail Pro (8 Ports): IPO LIC IP400 VM PRO RFA 8 LIC:CU (174461)

•	Additional Voicemail Pro (16 Ports): IPO LIC IP400 VM PRO RFA 16 LIC:CU (174462)

•	Voicemail Pro Feature Licenses The following licenses enable specific Voicemail Pro features. These licenses all require the base Voicemail Pro license (and for IP500 systems a IP500 Upgrade to Pro license) as a pre-requisite.

•

UMS Web Services Licenses
UMS (Unified Messaging Server) allows users to access the messages in their Voicemail Pro mailbox via either a web browser (requires IIS on the Voicemail Pro server) or using a IMAP compatible email application. Note that use of UMS is not supported if using IMS (see below) and vice versa. The total number of users supported is set by adding combinations of the following licenses. Note that a license is consumed for each user configured for UMS access.

•	UMS Web Services - 1 User License: IPO LIC VMPRO UMS 1 USER (217880)

•	UMS Web Services - 5 User License: IPO LIC VMPRO UMS 5 USER (217881)

•	UMS Web Services - 10 User License: IPO LIC VMPRO UMS 10 USER (217882)

•	UMS Web Services - 20 User License: IPO LIC VMPRO UMS 20 USER (217883)

•	UMS Web Services - 50 User License: IPO LIC VMPRO UMS 50 USER (217884)

•

VMPro Recordings Administrators License: IPO LIC CONTACTSTORE RFA LIC:DS (187166)
Standard Voicemail Pro supports automatic and or manual call recording to specified mailboxes. This license allows it to support a 3rd-party application to support the storage and administration of call recordings. Currently the supported application for this is ContactStore for IP Office. When used manual and or automatic records calls can be routed (along with the call details) to the ContactStore applications database for storage and retrieval when required.

•

Voicemail Pro Database Interface License: IPO LIC IP400 3RD PRTY IVR RFA LIC:DS (182298)
This license allows Voicemail Pro to read and write information to and from a database that supports Windows ODBC. The information can be used within customized voicemail call flows, including being spoken on systems with a TTS license. This allows the creation of interactive voice response (IVR) solutions.

•	Text to Speech (TTS) Licenses TTS can be used within customized voicemail call flows to speak information to callers rather than having to record prompts for the call flow. Two options are supported for TTS operation:

•

Voicemail Pro TTS (ScanSoft) License: IPO LIC IP400 AVAYA TTS RFA 1 LIC:CU (182299)
This license enables the use of the TTS speech engines supplied as part of the IP Office Voicemail Pro software set. Multiple licenses can combined for the number of simultaneous uses of TTS required up to the number of voicemail channels licensed.

•

Voicemail Pro TTS (Generic) License: IPO LIC IP400 3RD PRTY TTS RFA LIC:CU (182303)
This license enables the use of the defaults TTS speech engines supplied as part of Windows operating systems or any other SAPI compliant speech engine. Multiple licenses can combined for the number of simultaneous uses of TTS required up to the number of voicemail channels licensed.

•	Voicemail Pro VB Script License: IPO LIC IP400 VB SCRIPTING RFA LIC:DS (182300) This license allows VBScript commands to be included within Voicemail Pro call flows. VB Script can be used by programmers to perform actions such as playing and recording messages.

•

Voicemail Pro Networked Messaging License: IPO LIC IP400 NTWKD MSGING RFA LIC:DS (182297)
Voicemail Pro Networked Messaging (VPNM) can be used between separate IP Office systems, each with their own Voicemail Pro server, to exchange messages left for different mailboxes. This option is not supported within an SCN network but can be used between separate SCN networks.

•

Integrated Messaging License: IPO LIC IP400 INTG MSGING PRO RFA LIC:DS (171990)
The Integrated Messaging Server component of Voicemail Pro allows integration between users voicemail mailbox and their Outlook email mailbox via a Microsoft Exchange server. Note that use of IMS is not supported on IP Office systems using UMS (see above).

SoftConsole Licenses

IP Office SoftConsole is a Windows PC application intended for receptionists and operators. Up to 4 SoftConsoles can be licensed on a single IP Office system.

•	SoftConsole Users License: IPO LIC IP400 SOFTCONSOLE/BLF RFA LIC:CU (171987) Enables the 1st instance of the operator console. Additional licenses can be added for up to 4 SoftConsoles running at any time.

Mobility Licenses

These licenses enable users to be configured to use the IP Office Mobility features. Those features include Mobile Twinning, Mobile Call Control (IP500 only) and one-X Mobile Client (IP500 only). The license instances are consumed by a user being configured for any mobility feature.

•	Mobility Features License - 1 User: IPO LIC MOBILITY RFA 1 (195569)

•	Mobility Features License - 5 Users: IPO LIC MOBILITY RFA 5 (195570)

•	Mobility Features License - 10 Users: IPO LIC MOBILITY RFA 10 (195571)

•	Mobility Features License - 20 Users: IPO LIC MOBILITY RFA 20 (195572)

•	Mobility Features License - 50 Users: IPO LIC MOBILITY RFA 50 (195573)

3rd Party IP End-Points Licenses

Avaya IP phones supported by the IP Office can register with the IP Office without requiring any license. Other IP phones require a IP End-Points license and will consume one instance of that license. Note that Avaya cannot guarantee operation beyond making and receiving calls.

•	IP End-Points License - 1 Phone: IPO LIC IP400 IP ENDPOINT RFA 1 LIC:CU (174956)

•	IP End-Points License - 5 Phones: IPO LIC IP400 IP ENDPOINT RFA 5 LIC:CU (174957)

•	IP End-Points License - 10 Phones: IPO LIC IP400 IP ENDPOINT RFA 10 LIC:CU (174958)

•	IP End-Points License - 20 Phones: IPO LIC IP400 IP ENDPOINT RFA 20 LIC:CU (174959)

•	IP End-Points License - 50 Phones: IPO LIC IP400 IP ENDPOINT RFA 50 LIC:CU (174960)

•	IP End-Points License - 100 Phones: IPO LIC IP400 IP ENDPOINT RFA 100 LIC:CU (174961)

Avaya VPN Remote Phone Licenses

To run Avaya IP phones over a VPN connection to the IP Office requires the phones to be loaded with Avaya VPNremote client software. For IP Office this is supported with Avaya 5610 and 5621 telephones. The number of phones able to register with the IP Office using the Avaya VPNremote client is set using combinations of the license below. Note: The IP Office cannot be used to terminate the VPN tunnels from the phones, a separate VPN device must be used.

•	VPN IP Extensions License - 1 Phone: IPO LIC VPN PHONE 1 LIC:CU (213980)

•	VPN IP Extensions License - 5 Phones: IPO LIC VPN PHONE 5 LIC:CU (213981)

•	VPN IP Extensions License - 10 Phones: IPO LIC VPN PHONE 10 LIC:CU (213982)

•	VPN IP Extensions License - 20 Phones: IPO LIC VPN PHONE 20 LIC:CU (213983)

•	VPN IP Extensions License - 50 Phones: IPO LIC VPN PHONE 50 LIC:CU (213984)

SIP Trunk Channel Licenses

These licenses are used to enable channels on SIP trunks added to the IP Office system. When a channel is used it requires a license. Multiple licenses can be combined for the total number of channels required. Note that SIP calls will require VCM channels during call setup and may require VCM channels during the call.

•	SIP Trunk Channels - 1 Channel: IPO LIC SIP TRNK RFA 1 (202967)

•	SIP Trunk Channels - 5 Channels: IPO LIC SIP TRNK RFA 5 (202968)

•	SIP Trunk Channels - 10 Channels: IPO LIC SIP TRNK RFA 10 (202969)

•	SIP Trunk Channels - 20 Channels: IPO LIC SIP TRNK RFA 20 (202970)

IP500 Licenses

The following licenses are used to enable features for systems based on the IP500 control unit.

•

IP500 Upgrade Standard to Professional License: IPO LIC IP500 IPO STD UPG TO PRO (202959)
Upgrades the IP500 system from Standard Edition feature operation to Professional Edition feature operation. This enables a range of features including support for external expansion modules, support for external voicemail servers (Voicemail Lite and Voicemail Pro), additional users (up to 272),I meet-me conference, CCC and Conferencing Center).

•

IP500 Voice Networking Licenses
The use of private voice networking trunks between IP500 control units and other systems requires voice networking channel licenses within the IP500. This applies to H323 IP trunks configured on the IP500 including IP trunks being used for an IP Office Small Community Network. A voice networking license is also required for the use of trunks configured to for QSIG operation. On H323 IP trunks, a license instance is consumed for each simultaneous outgoing call (incoming calls do not consume a license). On QSIG trunks the number of calls is limited by the trunk type rather than available licenses.

•	IP500 Voice Networking (Base 4 Channels) License: IPO LIC IP500 VCE NTWK START4 LIC:DS (202960) This license enables 4 voice networking channels.

•	IP500 Voice Networking (Additional Channels) License: IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU (205650) This license enables 4 additional voice networking channels. Additional licenses can be added to achieve the number of voice networking channels required.

•

IP500 Voice Compression Module Licenses
Up to 2 IP500 VCM cards can be fitted into an IP500 control unit. The card is available in two variants, supporting up to 32 or 64 VCM channels. Each card provides 4 VCM channels that do not need to be licensed. Additional VCM channels up to the maximum capacity of the cards fitted can be enabled by the addition of the licenses below. Multiple licenses can be added to achieve the total number of channels required. Note that the maximum achievable number of channels is also affected by the codecs being used.

•	IP500 VCM Channels - 4 Channels License: IPO LIC IP500 VCM LIC 4 CH (202961)

•	IP500 VCM Channels - 8 Channels License: IPO LIC IP500 VCM LIC 8 CH (202962)

•	IP500 VCM Channels - 16 Channels License: IPO LIC IP500 VCM LIC 16 CH (202963)

•	IP500 VCM Channels - 28 Channels License: IPO LIC IP500 VCM LIC 28 CH (202964)

•	IP500 VCM Channels - 60 Channels License: IPO LIC IP500 VCM LIC 60 CH (202965)

•

IP500 Universal PRI Additional Channel Licenses
The IP500 PRI Universal trunk card (IP500 PRI-U) is available in 1 or 2 port variants, each port supporting a single PRI trunk connection. Through the IP Office configuration the ports can be switched between supporting E1, E1R2 or T1 line types as required for the trunk being connected. Each port supports 8 B-channels which do not need to be licensed. If additional B-channels are required, they must be licensed through the addition of the licenses below. Multiple licenses can be added to achieve the total number of channels required. D-channels are not subject to licensing. The licenses are consumed by those channels which are configured as being 'in service', in order of the installed IP500 PRI-U cards.

•	IP500 Universal PRI Additional E1 Channels Licenses These licenses are used to enable additional E1 B-channels for IP500 PRI-U cards configured for E1 operation. Each port can support up to 30 B-channels in this mode.

•	IP500 Universal PRI Additional Channels - 2 E1 Channels License: IPO LIC IP500 E1 ADD 2CH (215183)

•	IP500 Universal PRI Additional Channels - 8 E1 Channels License: IPO LIC IP500 E1 ADD 8CH (215184)

•	IP500 Universal PRI Additional Channels - 32 E1 Channels License: IPO LIC IP500 E1 ADD 22CH (215185)

•	IP500 Universal PRI Additional E1R2 Channel Licenses These licenses are used to enable additional E1R2 B-channels for IP500 PRI-U cards configured for E1R2 operation. Each port can support up to 30 B-channels in this mode.

•	IP500 Universal PRI Additional Channels - 2 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 2CH (215186)

•	IP500 Universal PRI Additional Channels - 8 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 8CH (215187)

•	IP500 Universal PRI Additional Channels - 22 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 22CH (215188)

•	IP500 Universal PRI Additional T1 Channel Licenses These licenses are used to enable additional T1 B-channels for IP500 PRI-U cards configured for T1 PRI or T1 robbed-bit operation. Each port can support up to 23 B-channels (T1 PRI) or 24 B-channels (T1 robbed bit) in these mode.

•	IP500 Universal PRI Additional Channels - 2 T1 Channels License: IPO LIC IP500 T1 ADD 2CH (215180)

•	IP500 Universal PRI Additional Channels - 8 T1 Channels License: IPO LIC IP500 T1 ADD 8CH (215181)

•	IP500 Universal PRI Additional Channels - 32 T1 Channels License: IPO LIC IP500 T1 ADD 32CH (215182)

Trial Licenses

The following trial licenses can be requested. Each is valid for 60 days from the date of issue and can only be issued once for a particular Feature Key serial number. Apart from that restriction the trial license works the same as a full license.

•	VMPro Networked Messaging: IPO TRIAL NTWKD MSGING RFA LIC:DS (189776).

•	VMPro Database Interface: IPO TRIAL 3RD PRTY IVR RFA LIC:DS (189777).

•	VMPro TTS (ScanSoft): IPO TRIAL AVAYA TTS RFA 1 LIC:CU (189778).

•	VMPro VB Script: IPO TRIAL VB SCRIPTING RFA LIC:DS (189779).

•	Conferencing Center: IPO TRIAL CONF CENTER RFA LIC:DS (189780).

•	IP End-Points: IPO TRIAL 3RD PRTY TTS RFA LIC:CU (189781).

•	Voicemail Pro (4 Ports): IPO TRIAL VM PRO RFA LIC:DS (189782).

•	SoftConsole (Users): IPO TRIAL SOFTCONSOLE/BLF RFA LIC:CU (189783).

•	Phone Manager Pro IP Audio Enabled: IPO TRIAL IPPRO RFA 10 LIC:CU (189784).

•	Phone Manager Pro: IPO TRIAL PMGR PRO RFA 10 LIC:CU (189785).

•	Audix Voicemail: IPO TRIAL ACM CENTRAL VM LIC:DS (189786).

•	Integrated Messaging: IPO TRIAL INTG MSGING PRO RFA LIC:DS (189787).

•	IPSec Tunneling: IPO TRIAL IPSec VPN RFA LIC:DS (189806).

•	Mobility Features: IPO LIC MOBILE TWINNING TRIAL RFA 5 (195574).

•	SIP Trunk Channels: IPO LIC SIP TRUNKING TRIAL RFA 1 (205820).

•	Advanced Small Community Networking: IPO LIC ADVANCED NTWKG TRIAL (205821).

•	IP500 Upgrade Standard to Professional Trial: IPO LIC IP500 STD UPG TO PRO TRIAL (205822).

•	IP500 Voice Networking: IPO LIC IP500 VCE NTWK START 4 TRIAL (205823).

•	VPN IP Extension: IPO LIC VPN PHONE 10 TRIAL (213987).

•	UMS Web Services: IPO TRIAL UMS 10 USER (217890).

Compact Contact Center (CCC)

The following licenses are applicable to use of the current IP Office call center applications. Both applications use data relayed by the IP Office Delta Server application.

•

Compact Contact Center (CCC) License: IPO LIC IP400 CCC SVR RFA LIC:DS (171994)
This license enables the use CCC to collect call and agent data into a database. That data can then be used by the various CCC applications. This license also enables 1 CCC supervisor (see below for description of supervisors) and 5 CCC agents (see below for a description of agents).

•	For IP Office IP500 control units, CCC is only supported on systems with an IP500 Upgrade Standard to Professional license (see above).

•

Additional CCC Supervisor Licenses
CCC Supervisors are able to log into CCC applications to view the realtime status of CCC agents. Up to 25 supervisors are supported, with a supervisor license instance being consumed while a supervisor is logged into a CCC application. The CCC base license (above) enables a single supervisor. Additional supervisors are enabled using the following licenses in combination for the number of supervisors required.

•	1 Additional CCC Supervisor: IPO LIC IP400 CCC SPV RFA LIC:CU (171996)

•	5 Additional CCC Supervisors: IPO LIC CCC SPV RFA 5 LIC:CU (184730)

•	10 Additional CCC Supervisors: IPO LIC CCC SPV RFA 10 LIC:CU (184731)

•	20 Additional CCC Supervisors: IPO LIC CCC SPV RFA 20 LIC:CU (184732)

•

Additional CCC Agent Licenses
CCC Agents are IP Office users configured in such a way that the CCC collects data on their calls and status. CCC can support up to 75 agents. The CCC base license (above) enables 5 agents. Additional agents are enabled using the following licenses in combination for the number of agents required.

•	5 Additional Agents: IPO LIC IP400 CCC AGT RFA 5 LIC:CU (171995)

•	10 Additional Agents: IPO LIC IP400 CCC AGT RFA 10 LIC:CU (174469)

•	20 Additional Agents: IPO LIC IP400 CCC AGT RFA 20 LIC:CU (174470)

•	50 Additional Agents: IPO LIC IP400 CCC AGT RFA 50 LIC:CU (174471)

•	CCC Wallboards The display of realtime data and messages on wallboards is controlled by a number of CCC applications.

•	CCC Wallboard Server This application is used to share data with wallboards and to store pre-configured wallboard messages. It requires the base CCC license (above).

•	CCC Wallboard Client This application is used to configure the wallboard messages setup on the CCC Wallboard Server. Up to 19 CCC Wallboard Clients can be run. They do not require a specific license.

•

CCC PC Wallboard
The CCC PC Wallboard client application can be run on a Windows PC to display call data or wallboard messages. The application requires the user to login, with each logged in instance using a CCC PC Wallboard license. CCC agents can login to view their own realtime call data. Non agents can also login but will only see messages configured on the CCC wallboard server application.

•	5 Additional PC Wallboards: IPO LIC IP400 CCC PCW RFA 5 LIC:CU (172786)

•	10 Additional PC Wallboards: IPO LIC IP400 CCC PCW RFA 10 LIC:CU (174472)

•	20 Additional PC Wallboards: IPO LIC IP400 CCC PCW RFA 20 LIC:CU (174473)

•	50 Additional PC Wallboards: IPO LIC IP400 CCC PCW RFA 50 LIC:CU (174474)

•	CCC Wallboard License - 4 Wallboards: IPO LIC IP400 CCC WALLBRD 4 RFA LIC:CU (176196) Enables 4 physical wallboard devices to connect to the CCC Wallboard server. Multiple license can be combined to enable up to a maximum of 16 physical wallboards.

•

CCC Reporter Licenses
The CCC Reporter application can be used to run historical reports. The number of CCC Reporter licenses control how may users can simultaneous access the CCC Reporter. These users do not need CCC supervisor or agent licenses. Multiple licenses can be combined for the number of simultaneous users required.

•	5 Additional Reporter Licenses: IPO LIC CCC RPT RFA 5 LIC:CU (184726)

•	10 Additional Reporter Licenses: IPO LIC CCC RPT RFA 10 LIC:CU (184727)

•	20 Additional Reporter Licenses: IPO LIC CCC RPT RFA 20 LIC:CU (184728)

•	CCC Report Designer License: IPO LIC IP400 CCC DESIGNER RFA LIC:CU (171999) Allows custom reports to be created from CCC data. Those reports are then available to users of the CCC Reporter.

Orderable License Sets

The following section lists the core licenses available for IP Office. Those are licenses where the orderable license item results in a matching single license entry in the IP Office system configuration. Additional orderable items exist where the single orderable item results in a set of licenses in the IP Office configuration.

For example a number of license sets of available for Unified Communications for Small Business. These are available in 20, 25, 30 and 50 user variants and can be combined for the actually number required. Each Unified Communications for Small Business license actually adds the matching number of Mobility Features, Phone Manager Pro and Phone Manager Pro IP Audio Enabled licenses to the IP Office configuration.

•	Unified Communications for Small Business License - 20 Users: IPO UC SML BUSINESS SOLUTION 20 LIC (216761)

•	Unified Communications for Small Business License - 25 Users: IPO UC SML BUSINESS SOLUTION 25 LIC (216762)

•	Unified Communications for Small Business License - 30 Users: IPO UC SML BUSINESS SOLUTION 30 LIC (216763)

•	Unified Communications for Small Business License - 50 Users: IPO UC SML BUSINESS SOLUTION 50 LIC (216764)

Licensing Examples

Some features require a combination of licenses.

Example 1: IP500 Small Community Network

Each IP500

Required Licenses

•	IP500 Voice Networking (Base 4 Channels).

Optional Licenses

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

Example 2: Voicemail Pro in an IP500 Small Community Network

Central IP500

Remote IP500

Required Licenses

•	IP500 Upgrade Standard to Professional.

•	IP500 Voice Networking (Base 4 Channels).

•	Voicemail Pro (4 Ports).

•	IP500 Voice Networking (Base 4 Channels).

Optional Licenses

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

•	Additional Voicemail Pro (ports).

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

•	IP500 Upgrade Standard to Professional.

Example 3: ContactStore in a IP500 Small Community Network

Central IP500

Remote IP500

Required Licenses

•	IP500 Upgrade Standard to Professional.

•	IP500 Voice Networking (Base 4 Channels).

•	Voicemail Pro (4 Ports).

•	VMPro Recordings Administrator.

•	IP500 Voice Networking (Base 4 Channels).

•	VMPro Recordings Administrator.

Optional Licenses

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

•	Additional Voicemail Pro (ports).

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

•	IP500 Upgrade Standard to Professional.

Authorised AVAYA - NEC - Infoblox - ShoreTel - Telstra Dealers - AUSTRALIA WIDE
30 Years - Phone Systems
Sales - Support - Knowledge
Freecall - 1800 800 170

Home | Support | Contact Us

Authorised AVAYA - NEC - Infoblox - ShoreTel - Telstra Dealers - AUSTRALIA WIDE 30 Years - Phone Systems Sales - Support - Knowledge Freecall - 1800 800 170

Home | Support | Contact Us

Authorised AVAYA - NEC - Infoblox - ShoreTel - Telstra Dealers - AUSTRALIA WIDE
30 Years - Phone Systems
Sales - Support - Knowledge
Freecall - 1800 800 170